Frequently Asked Questions

Answers to some of the common questions we receive are listed below. If you don't find the answer to your question published here, please feel free to contact Dependra for a quick answer.

Domain Names

• I have my own domain name already. How do I have you host it?
• Can I host more than one domain on my webspace?
• Can you register my domain name for me?
• Do I need a domain name to be hosted?
• Can you host domain names ending in .net, .org, .id, or country domains like .co.uk?
• My hosting account includes subdomains. What are they?

Email

• Do your servers have SPAM filtering software installed?
• Can I have a default (Catch-all) email address?
• Can I send out an email newsletter to my visitors?
• Do you provide POP3 and Webmail email?
• Which webmail programs do you offer?
• Can I use email accounts at my domain name before I publish a site?

Support

• How do I add email addresses, databases, or see my statistics?
• What support do you provide for my website?
• How do I upload my website?
• Is phone support available?
• Will you help me develop my website pages?
• I'm having trouble with my website. How do I contact you?
• What is the setup time for new accounts and upgrades?
• What backups does Dependra make?

Billing & Payments

• Which methods can I use to pay for my web hosting account?
• What happens if I exceed my transfer (bandwidth) for the month?
• What happens if I use more disk space than is on my plan?
• Is there a money back guarantee if I am not completely satisfied?
• Can I pay by the month?
• How can you offer all this at such a low price? Is there a catch?
• How do I upgrade / downgrade my account?
• Can I get a discount for hosting multiple sites?
• Do you offer reseller web hosting plans?

General Questions

• How reliable are your web hosting servers?
• Do you provide statistics on who visits my site?
• Where your servers situated?
• Are your servers fast?
• Is there any advertising already on my webspace?
• Can I publish adult material?
• Is there a personal cgi-bin so I can run Perl scripts?
• What is cPanel and why do I need it?
• Does your web hosting support PHP?
• Can I operate a forum or message board?
• How can I estimate the amount of transfer I require?
• What is SSL access?
• Is Microsoft FrontPage supported?
• Can I use Macromedia Flash on my website?