Is phone support available?

Dependra.com does not provide direct phone support on our web hosting servers, however this does not mean that we are sub-standard in our support levels. All email support requests are answered both promptly and accurately, and this is one major reason we have been as successful as we are.

Over the last year our average response time to email support requests has been less than one hour and thirty minutes. This includes the investigation into the cause of any problems, and a detailed informative response.

Keeping all support via email tickets allows our technicians to provide clear and helpful answers, and leaves a clear record of how to solve any issue. Phone support has the problem of often requiring things to be written down, and even an email to be sent in addition to the call.

It is also a fairer support system in a shared hosting environment as each request is answered in the order it was received.

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